For the latest member updates regarding the Coronavirus (COVID-19) go to our Coronavirus Updates page.
For information about our COVID-19 Financial Assistance program click here.

Frequently Asked Questions

Eligible for membership?
Looking for a better place for your financial future?

Click one of these options for a shortcut to your desired section:

Digital Banking (Desktop and Mobile)

Until you log in and change your Username/Log In ID, it is your Police FCU member number.

Yes, you can change your user name!  After successfully logging into Digital Banking, expand Profile in the menu, and select user name:

For security purposes, you will need to enter your password.  Enter the desired username and click the “Test if username is available” button.  If the green checkmark appears, you may select that username.  Enter it again in the Confirm Username field and click update.

Note: Once you create a username, you may no longer use your account number as the login ID.

Click Forgot Password on the login screen. Your account will be unlocked as a part of the password reset process.

Note: Your old password will no longer work once you click Forgot Password

Enter your Login ID and your email address.  Your temporary password and instructions will be sent to your email.

Click Forgot Password on the login screen.

Note: Your old password will no longer work once you click Forgot Password

Enter your Login ID and your email address.  Your temporary password and instructions will be sent to your email.

In order to prevent entering your email address for each log in, click yes to have Digital Banking remember the device.

You can search for “Police FCU” in the Google Play or Apple App store

or click one of the buttons below.

 

 

Look for the below icon and the app is by HomeCU LLC – Digital Banking for Credit Unions

The old app is not compatible with our new digital banking. We ask that you please remove it from your device and download our new app.

To get our new app, you can search for “Police FCU” in the Google Play or Apple App store or click one of the buttons below.

 

 

Look for the below icon and the app is by HomeCU LLC – Digital Banking for Credit Unions

Yes! Open the Transfers menu and select transfer

Select your desired withdrawal account as the “from” account. For the “to” account, scroll to the bottom of the list and select mail check.

Enter the amount of the check and, if you desire, a comment for the transaction.

Click continue transfer. This will print a check that will be mailed out to your home address.

Once you receive the notification of a secure message, you will log into your online banking and can view them in two different places.

  1. Click the chat bubble icon in your menu on the top right corner
  2. Click to open/expand Communications and click Secure Messages

Yes! Click transfers to expand/open that section.  Then click transfer.

Select your Police FCU checking or savings as the “from” account and your Police FCU credit card as the “to” account.  Enter your dollar amount and any comment you would like to add then hit continue transfer. You will then receive a confirmation window that the transfer has completed successfully.

Yes! On the main balance screen, click your credit card.  This will take you to the eZCard site where you can view your credit card history.

If you have not yet enrolled your credit card in eZCard, you will need to enroll your card using the blue “Enroll Now” button.

Account alerts are sent daily and are not in real-time. Depending on the number of transactions the system needs to review, the alerts can be sent anywhere from 8AM-11AM Eastern time.

This error is typically received when using Forgot Password with the temporary password given during registration. Please call Police FCU so we may reset your temporary password.

E-statements are only available through the desktop version of digital banking. Please use the same ID and password you use in the mobile version on your desktop to access your e-statements.

Yes! If you expand the Communications menu option you can choose Reorder Checks.

Yes! Expand the Profile menu and choose Address.

Yes! In your transaction history, you will see an eye icon next to the check number:

Click on this icon to view the image of the check. Beneath the image will be a button to view the back of the check:

Debit Cards

You can call our automated PIN change service at 1-866-762-0558 24 hours a day, 7 days a week to change your PIN – even if you don’t remember your current one!

If you do not recognize the name of the business, perform a search on the internet. Businesses will sometimes appear under a different name on your transaction history.

Still don’t recognize the business? Try to get in contact with them to get more information about the transaction. If the transaction was not authorized, see if the business will cancel and refund the order.

If you are unable to resolve the issue with the business, please call us to begin the dispute process.

Using your CardNavSM app, you can turn off your card in seconds. Then when you find your card, you can turn it back on. Click here to read more about CardNav.

CardNav users can add their international destinations as trusted locations in the app. Once the trip is complete, the country can be removed.

 

Otherwise, please call to notify us so we can add the travel note to your debit card. This will minimize the chance that your card is blocked while on travel.

Account

You can check your balance by logging into digital banking either on your desktop or laptop or via our mobile app.

Unfortunately, your deposit cannot be released into your account until we receive the file that allows us to deposit it into your account.

There are two convenient ways you can update your address:

  1. After logging into Digital Banking, you can expand the profile option and click Address
  2. You can go to our Online Tools and Resources page and use our DocuSign link to complete the form online.

For a deposit, you can use our digital banking and make your deposit from anywhere.

If you prefer to visit a branch, you can use the share branch locator to find a credit union near you to make deposits and withdrawals.

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