Police FCU Upgrade FAQ

A Legacy of Trust, A Future of Innovation

Welcome to the Police Federal Credit Union Technology Systems Upgrade FAQ page. We are excited to be powering the next 90 years of Police FCU with a better banking experience. While much of the upgrade will take place behind the scenes, diligently being worked on by the Police FCU team, there may be items that affect your accounts or service.

The system upgrade will take place between Friday, April 10 and Sunday, April 12, 2026. Normal business hours will resume on Monday, April 13.

As the upgrade date nears, we will continue to update the information on this page. Check back periodically to ensure you have the most up-to-date information available. If you have questions that cannot be answered below, please contact a Police FCU representative at (301) 817-1200 or email us at reply@policefcu.org or feedback@policefcu.org for further information.

Join Police FCU Today

Stay up to date on what services will be available and when. We have prepared a schedule of the systems upgrade weekend to keep you informed. Download your copy of the schedule below.

Download the Upgrade Timeline

Stay informed about the systems upgrade and know what needs to be done beforehand, by downloading your copy of the upgrade checklist. Click the link below to access your copy.

Download the Upgrade Checklist

Why is a technology systems upgrade needed for Police FCU?

Police FCU has been successfully operating on our current technology for many years. System upgrades are needed periodically as technology advances and improvements are made to improve operations and service delivery. This upgrade will let us provide a better online and mobile banking experience for members and continue to advance our technology for the next several decades.

Why is Police FCU undergoing an upgrade at this time?

In today’s advanced world of banking technology, there are better financial systems available to handle the needs of both the credit union and our members. This upgrade allows Police FCU to offer better products, new account features, faster service, and more advanced security.

Will my account number or banking information change?

No, your account number and banking information will remain the same. You will still be able to use your current debit card, credit card, and checks after the upgrade is complete. If there are any changes, we’ll notify you personally, well in advance so that you have time to prepare.

Will the Online Banking and Mobile App be changing?

Yes. After the technology upgrade is complete, Police FCU members will enjoy a completely new digital banking experience, both on your computer and your mobile device. Members will need to download the new Police FCU mobile app from either the Apple App Store or Google Play store to log into the new mobile banking experience.

Will I need to re-enroll in online or mobile banking?

Yes. You will need re-enroll in digital banking after the upgrade is complete to access your accounts. You can do this from either online banking or the mobile app. For the mobile app, you will need to download the NEW Police FCU mobile app to re-register and to access your accounts in the future.

Will my transaction history be affected?

No. Your transaction history will remain intact. However, online and mobile banking will be unavailable between 5:00 pm Friday, April 10 and Monday, April 13 while the new system is installed.

Will this change affect loan payments or direct deposits?

No. Loan payments and direct deposits will process as usual. If there are any exceptions or issues that arise, we will notify you as soon as possible.

What happens to my e-statements and alerts?

E-statements will transfer to the new online banking system and remain accessible as usual. Alerts will need to be re-established in the new online banking experience.

Will my debit and credit cards still work?

Yes, your Police FCU cards (debit, credit, and ATM cards) will still work before, during, and after the system upgrade takes place. During the time when the upgrade is taking place, debit and ATM cards will have lower offline limits for purchases and withdrawals. We encourage members to make any large purchases or withdrawals prior systems going offline at 5:00 pm Friday, April 10.

Will the credit union be closed during the upgrade?

Yes, Police FCU will be temporary closed during the weekend when the upgrade takes place. From 5:00 pm on Friday, April 10 through Sunday, April 12, all Police FCU branches will be closed, and online and mobile banking will be offline. Branches, online banking, and mobile banking will resume normal business on Monday, April 13.

Is my money and information safe during the upgrade?

Yes! Safeguarding your money and personal information is our top priority. The new system includes advanced security features to protect your data.

Who can I contact if I have issues or questions during the upgrade?

The Police FCU contact center and our branch support teams will be available to assist you via phone, email, or at your conveniently located branches. Contact information and operating hours during the upgrade will be communicated in advance.

How will I know when the upgrade is complete?

We will send updates through email and place an alert on our website during the upgrade timeframe. Once the upgrade is finished, and all services are fully operational, an updated communication will go out to all members.

Will there be any fees associated with the upgrade?

No, the upgrade will not result in any additional fees for you.