Police FCU Upgrade FAQ

Police FCU has been successfully operating on our current technology for many years. System upgrades are needed periodically as technology advances and improvements are made to improve operations and service delivery. This upgrade will let us provide a better online and mobile banking experience for members and continue to advance our technology for the next several decades.

In today’s advanced world of banking technology, there are better financial systems available to handle the needs of both the credit union and our members. This upgrade allows Police FCU to offer better products, new account features, faster service, and more advanced security.

No, your account number and banking information will remain the same. You will still be able to use your current debit card, credit card, and checks after the upgrade is complete. If there are any changes, we’ll notify you personally, well in advance so that you have time to prepare.

Yes. After the technology upgrade is complete, Police FCU members will enjoy a completely new digital banking experience, both on your computer and your mobile device. We look forward to sharing more information about new features soon.

There may be a need to update the mobile app and/or reset your credentials for online banking. Police FCU will provide clear instructions on what will be needed as the system upgrade date nears.

No. Your transaction history will remain intact, but there will be a temporary delay in accessing information while the system is installed.

No. Loan payments and direct deposits will process as usual. If there are any exceptions or issues that arise, we will notify you as soon as possible.

E-statements and alerts will transfer to the new online banking system and remain accessible as usual.

Yes, your Police FCU cards (debit, credit, and ATM cards) will still work before, during, and after the system upgrade takes place. During the time when the upgrade is taking place, debit and ATM cards may have limits set on purchases and withdrawals. We will communicate any limits before the upgrade to ensure all members are prepared.

Yes, Police FCU may be temporary closed during the weekend when the upgrade takes place. We expect the upgrade to take place over a weekend, closing at the end of day on a Friday and opening for normal business the following Monday. We will provide clear timelines and advance notices about any closures or changes as we near the date.

Yes! Safeguarding your money and personal information is our top priority. The new system includes advanced security features to protect your data.

The Police FCU contact center and our branch support teams will be available to assist you via phone, email, or at your conveniently located branches. Contact information and operating hours during the upgrade will be communicated in advance.

We will send updates through email and place an alert on our website during the upgrade timeframe. Once the upgrade is finished, and all services are fully operational, an updated communication will go out to all members.

No, the upgrade will not result in any additional fees for you.